Privacy Policy

General Information

This Privacy Policy explains how Berglez Travel & Concierge, Linnéplatz 6, 1190 Vienna, Austria (“we”), processes personal data in accordance with applicable Austrian and European data protection laws, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR).

Data Controller

Berglez Travel & Concierge
Linnéplatz 6
1190 Vienna, Austria

Email: office@berglez.com
Phone: +43 1 377 700

Responsible: Sabine Berglez

Data Processing
We process personal data only to the extent necessary for the provision of our services. This may include:

• Contact data (name, email address, phone number)

• Booking and travel data (itineraries, preferences, passport data where required)

• Payment data

• Communication data

• Technical data (IP address, browser, device information)

Special categories of personal data (e.g. health data) are processed only where necessary and based on explicit consent (Art. 9 GDPR).

Personal data is processed for the following purposes:

• Performance of contracts and provision of services

• Handling of inquiries

• Compliance with legal obligations

• Protection of legitimate interests (e.g. service improvement, internal administration)

Legal bases:

• Art. 6(1)(b) GDPR (contract performance)

• Art. 6(1)(c) GDPR (legal obligation)

• Art. 6(1)(f) GDPR (legitimate interest)

• Art. 6(1)(a) GDPR (consent, where applicable)

Personal data may be shared with:

• IT and hosting providers

• Payment service providers

• Travel partners (e.g. hotels, airlines, local service providers)

• Authorities where required by law

If data is transferred outside the European Economic Area (EEA), appropriate safeguards such as Standard Contractual Clauses (Art. 46 GDPR) are applied.

Personal data is retained only as long as necessary for:

• contractual obligations

• statutory retention requirements (e.g. under Austrian tax and commercial law)

• legitimate business purposes

When visiting our website, technical data (e.g. IP address, access time, browser, operating system) is processed automatically to ensure functionality, security, and optimization.

Our website is hosted by a professional service provider within the European Union. The provider processes data on our behalf in accordance with Art. 28 GDPR. For more information please contact us under office@berglez.com

We use cookies, which are small elements of texts, which are used for saving information in web browsers. Cookies are recognised when you next access the site and contribute considerably to accelerating loading processes and facilitating the use of our site. The information which is determined and saved by cookies serves to identify you, but also analyse your user behaviour. It will be saved on the server of the relevant provider, who is obligated to uphold our current data protection standards.

The cookies will remain on your end device, following your visit to our site, provided this hasn’t been disallowed from the beginning or you haven’t actively deleted cookies. Actively deactivating cookies may impact the appearance of our webpage for you. You can also prevent cookies from being saved via the appropriate settings in your browser. However, if these settings are activated then we would like to make you aware that you may not be able to access all features of our website. Furthermore, you can stop the data, which has been created by the cookie with regard to your use of the webpage (incl. IP address), from being transferred to Google, by downloading and installing the browser plug-in, available on google.com. The plug-in is only available for certain browser programmes, however.

We also use third party content on our website, in order to curate the most informative and comfortable web experience for you. This includes e.g. Google Maps, RSS feeds or Youtube. Due to technical reasons, these third party providers will receive your IP address. We have no control over the use of this data by the third party providers. In these instances, we refer to the privacy statements of the relevant provider.
We use cookies and similar technologies.

Consent is managed via Cookiebot (Usercentrics A/S, Denmark).
Non-essential cookies are only used after obtaining your consent.

You can manage or withdraw your consent at any time via the cookie settings on our website.

We use Google Analytics 4, a web analytics service provided by Google LLC.

Processing is based on your consent (Art. 6(1)(a) GDPR).
IP anonymization is enabled where applicable.

Data may be transferred to the United States. Appropriate safeguards (Standard Contractual Clauses) are in place.

You can withdraw your consent at any time via the cookie settings.

If you contact us (e.g. via contact form or email), your data will be processed to handle your request.
Providing this data is voluntary, but necessary for processing your inquiry. Data may be stored for follow-up communication.

The fonts used on this website are licensed and hosted locally.
No data is transferred to third parties in connection with their use.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

You have the right to:

• access

• rectification

• erasure

• restriction of processing

• data portability

• objection

• withdrawal of consent

Contact: office@berglez.com

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria

We reserve the right to update this Privacy Policy where necessary.

The current version is available on our website.

Last updated: March 2026